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FAQ

What are the differences between classes of mugs?

sublimation mugs

What are the children’s sizes of dye-sub T-shirts?

T-shirts

What are the adult sizes of dye-sub T-shirts?

T-shirts

What is ‘plate printing’?

The “plate method” is used to make overprints on ceramic tiles, granite, glass frames, sublimation crystals, and similar objects. It involves baking the print “through a plate”: a plate is put on the overprint, which lies on a silicone base in the press, and the heating element presses the plate.

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How should files for dye-sub printing be prepared?

Image files for sublimation printing should meet the following specifications:

  • format – 1:1 / bleeds as needed
  • colour model – RGB
  • definition – minimum 300 DPI
  • file size – maximum 2 MB / larger files block printer buffers, which makes printing time considerably longer

How can the CISS continuous ink supply in a sublimation printer be reset?

When an ink level indicator light turns on, the corresponding colour button on the printer should be pressed for its carriage to slide out from the docking station. When the carriage is in the maintenance position, the button on the reset chip should be pressed and held down for about three seconds, and then the corresponding colour button on the printer should be pressed again, enabling the carriage to slide back into the docking station.

Where can the ICC profiles for SAWGRASS gels be downloaded?

The ICC profiles for colour management for SAWGRASS sublimation gels can be downloaded from the producer's website www.sawgrassink.com > SUPPORT

How is a dye-sub overprint on a mug made?

Steps to make dye-sub overprints on mugs:

  • prepare the project of mug overprint and print its mirror image on a sublimation printer;
  • position the overprint on the mug and secure it with thermal heat resistant tape;
  • the mug can be then baked at 180°C in a sublimation heat transfer press for mugs for 120-180 seconds;

Mugs can also be baked in Mini / Multi 3D Vacum heat presses, convection ovens, or furnaces, provided they are additionally secured with silicone clamps and baked at 180°C.

What gadgets can be produced on the MINI/MULTI 3D VACUUM heat press?

Overprints on the following objects can be made in MINI 3D VACUUM or MULTI 3D VACUUM heat presses /depending on the object’s size/:

  • 3D cases for smartphones, tablets, etc. – custom made ‘lasts’ for specific models are needed;
  • mugs – silicone clamps for even overprint pressure are needed;
  • ceramic tiles;
  • granite;
  • glass frames and similar objects, e.g., glass clocks;
  • plates;
  • glasses – silicone modules are needed;
  • small gadgets, e.g., lighters;
  • sublimation crystals.

How to can prints on magnets be made?

How to make dye-sub overprints on magnets:

  • prepare the magnet overprint project and print its mirror image on a sublimation printer /project with an approx. 3-5 mm bleed/;
  • position the overprint on the magnet and secure it with thermal heat resistant tape;
  • bake the magnet in a flat press with strong pressure at 160°C for 100-120 seconds – do not overheat!
  • If the magnet surface 'crumples', it should be gently smoothed with a felt or silicone doctor blade while still hot – see video.

How are overprints on jigsaw puzzles and other cardboard gadgets made?

How to make dye-sub overprints on jigsaw puzzles /cardboard/:

  • prepare the overprint project and print its mirror image on a sublimation printer /project with an approx. 3-5 mm bleed/;
  • position the jigsaw puzzle on the project and secure it with thermal heat resistant tape;
  • bake the jigsaw puzzle in a flat press with strong pressure at 180°C for 120-160 seconds – do not overheat!

What are the differences between SubliPrint and CottonTouch T-shirts?

SubliPrint T-shirts contain 100% polyester, while CottonTouch T-shirts contain 50% cotton and 50% polyester.

What are the differences between 2D and 3D overprints on smartphone cases?

A 2D case is a plastic or rubber case that comes with a metal plate on which the overprint is made. This type of overprint can be made in a flat press. The plate with the overprint is fixed on the case with the double-sided tape provided.

A 3D case is a plastic case for direct overprinting. A MINI 3D VACUUM or MULTI 3D VACUUM heat press is necessary to make this type of overprint, together with a custom made pad for the given model which prevents deformation caused by the high temperature required in the printing process.

How are overprints on granite made?

How to make dye-sub overprints on granite:

  • prepare the overprint project and print its mirror image on a sublimation printer /project with an approx. 10-15 mm bleed/;
  • position the granite on the project and secure it with thermal heat resistant tape;
  • bake the granite applying the 'plate method' in a flat press with strong pressure at approx. 180°C for 10-15 minutes, depending on the size of the granite tile;
  • granite can also be baked in a MULTI 3D VACUUM heat press at the same temperature and time as in a flat press.

How are overprints on glass frames and photo sublimation crystals made?

How to make dye-sub overprints on glass frames and sublimation crystals:

  • prepare the overprint project and print its mirror image on a sublimation printer /project with an approx. 3-5 mm bleed/;
  • position the object on the project and secure it with thermal heat resistant tape;
  • bake the glass frame/crystal applying the 'plate method' in a flat press with light pressure at approx. 180°C for 7-10 minutes, depending on the size and thickness of the frame/crystal;
  • glass frames and crystals can also be baked in a MULTI 3D VACUUM heat press at the same temperature and time as in a flat press.

Why are there models and help files on the product cards?

Models and help files are included in product cards for illustrative purposes only. The position and size of overprints are merely suggestions. Each overprint can be made according to the client's personal preferences. The online store staff make every effort to keep all the posted descriptions, models, and help files as accurate as possible. However, due to the technologies used, batches of the same product may differ slightly from the description provided in the online store. Such differences are no basis for complaints.

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Log in to your account, and then go to section "Customer details and the on-line store customization."

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If you are not our Customer and do not have an account in our Store:

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How to chcek and correct one's own personal data entrusted to us?

In connection with processing personal data, the Customers shall be entitled to certain related rights:

  • the right to access the content of one’s own data,
  • to right to correct one’s own data,
  • the right to request that personal data be supplemented, updated, corrected, that the processing thereof be temporarily or permanently suspended, that the data be deleted, if being incomplete, outdated, untrue or having been collected in breach of the law or being already useless for realisation of the purpose for which they were collected,
  • the right to withdraw at any time the consent to the processing of personal data for marketing purposes.

In order to view and edit one’s own personal data in the online Store, log in to your account, and then go to section "Customer details and the on-line store customization".

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This section also contains current personal data of the account holder, also, in the said place, the data may be corrected. Any change must be approved by clicking "SAVE CHANGES".

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In order to supplement, update, rectify any personal data, to effect temporary or permanent suspension of processing thereof or removal thereof by the online Store personnel we kindly ask for a contact with us..

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Poligrafia Szczecin Best Sub Poland Sp. z o.o.Myśliborska 874-240 Lipiany
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