Return and withdrawal

All products offered in the store www.shop.bestsublimation24.eu are brand new, free from physical and legal defects, and have been legally placed on the Europe market. Products have a warranty of the manufacturer, importer or seller in force in the EU.

Before accepting the package, check whether the packaging is not damaged during transport, in particular, to draw attention to the status of tape or seals shipment. In case the package shipment is damaged or tape / seal / are broken You should not accept the package in the presence of the courier and prepare a damage protocol and contact as soon as possible with a customer service of the shop in order to clarify the situation. Checking the package on delivery is mandatory in case of any customer claims for damage or robbery shipment during transport. Damage caused during transport without damage report from forwarder will not be considered.

Return and withdrawal from the sale - purchase agreement.

In the case of natural persons - consumers

Best Sub Europe Sp. z o.o. Sp. K. is responsible under warranty for physical defects of the ordered goods if the defect is found before the expiry of two years from the date of when cuonsumer has got his goods.

FORM OF WITHDRAWAL FOR CONSUMERS IN PDF

Return and withdrawal from the sale - purchase agreement. The customer under the Act of 30 May 2014. (OJ 2014. Pos. 827 as amended.) Has the right to withdraw from the contract without giving any reason within a period not longer than 14 calendar days from the date of delivery of the goods, including the case of parcel delivery by courier or personal collection at our office. Termination of the contract shall be in written form by mail, fax or e-mail by sending a relevant declaration, together with the goods to the address of the company:

Statement together with the goods must be sent by mail or courier service with return receipt no later than 14 calendar days from the date of the declaration of cancellation and for the date of returnwe assume the date stampe by post or the date of receipt of the package by a courier but not later than 14 calendar days from the date of delivery of the notice of withdrawal from the contract.

The model form of cancellation by the customer who is a consumer in accordance with Annex 2 to the Law of 30 May 2014. Consumer Rights (Dz. U. of 2014. Pos. 827), is available for download at this link. The customer is entitled, but not obliged to the benefit of this design. If you do not use the formula given above statement should contain: name, last name and details of the person diverging from the contract, the invoice number registered or receipt as proof of purchase, contact telephone number and email address, specifying which items are returned and the reasons for the return and account number where the bank is to be reimbursed monies paid.

The thing to be recovered as a result of cancellation by the customer who is a consumer of the concluded agreement, should be sent at the expense of the customer at the address indicated in these Rules by mail or courier. The customer bears only the direct cost of returning the goods.

The consumer must return the goods it is unchanged, not damaged, new is not pointing any traces of use, along with its original packaging and complete with all the elements of what a product contains. The consumer is responsible for the reduction in value as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product. Exceeding these limits were not causes withdrawal is ineffective but you will be charged a percentage for consumption goods, no original box, manual, deliberate damage to goods like. In the case where the state of the returned goods will not be possible to restore it as a new withdrawal will be ineffective. Since our company also sells personalized gadgets produced based on the model client in which the subject of the provision of the product is non-prefabricated, manufactured according to the specifications of the consumer or used to satisfy their individual needs, such products are not subject to withdrawal from the contract in referring to laws about consumer rights of May 30, 2014 (Dz. 2014. pos. 827 as amended.) and are the exception.

In the event of cancellation, online store shop.bestsublimation24.eu is obliged to reimburse the customer who is a consumer all payments received from him, including the cost of delivery of the goods to the customer immediately upon receipt of things, but not earlier than after 14 days from the date of receipt the declaration of withdrawal. Refund Payment is made using the same payment methods that were used when ordering the goods, unless the customer explicitly agrees to a different way of return, which is not binding for him to no cost. Best Sub Europe Sp. z o.o. Sp. K. is obliged to immediately issue the relevant document correction invoice or receipt and send it to the consumer. The consumer is obliged to sign the correction and send it back to the address of the seller and to indicate the account number to which to be reimbursed any expenses resulting from the sale.

In the case of withdrawal, the contract shall be deemed unmade.

For companies

The customer - the company that purchased the goods or services in our company, for which the document was issued in the form of VAT invoices indicating the name of the company, VAT number etc., Is not subject to the law on consumer rights dated 30 May 2014 (Dz. 2014. pos. 827 as amended.) and has no right of return. Companies can return a defective product, they also have the right to use the warranty or guarantee as to the description of the goods in the shop on www.shop.bestsublimation24.eu

Best Sub Europe Sp. z o.o. Sp. K. is responsible under warranty for physical defects of the goods ordered. When selling between entrepreneurs Client loses its rights under warranty, if not examine things in time and in the manner adopted with things of this kind and did not notify the seller about the defect, and if the defect came to life only later - if it did not notify the seller immediately after its discovery.

No claims shall be made by customers on the seller's contact details indicated in these regulations indicating defects, and reported the request in accordance with the provisions of the Civil Code.

Seller will address the reported claims referred to above within 14 days of their receipt.

Goods sold in the online store shop.bestsublimation24.eu can be guaranteed by the manufacturer or distributor. In the case of guarantees - claims arising from warranty may be submitted to the address indicated in these regulations, under the terms of the guarantee document attached to the goods ordered.

The complaint made in writing by sending an appropriate declaration, together with the goods to the address of the establishment:

The statement along with the returned goods must be sent by mail or courier with proof of receipt, and as the date of the declaration adopted postmark or the date of receipt of the package by courier. The statement should include customer information including an address and VAT number (a copy of the purchase invoice or receipt) and date of receipt of the order. The customer should set a deadline for return of the goods referred to in the statement, which should not be longer than 14 calendar days of receipt of goods. Reimbursement of transport costs are paid by the purchaser. The customer must return the goods they are unchanged, not damaged, new is not pointing any traces of use, along with its original packaging and complete with all the elements of what a product contains.

The complaint will be dealt with within 14 days. In case of positive consideration of the complaint Best Sub Europe Sp. z o.o. Sp. K. is obliged to immediately issue the appropriate adjustment VAT invoice and send it to the client. The customer is obliged to sign and stamp the correction invoice and send it back to the address of the seller and to indicate the account number to which to be reimbursed any expenses resulting from the sale. Reimbursement will occur no later than 7 working days from receipt of the signed correction